Relief Airbnb Accommodation Management

MANAGING BOUTIQUE SHORT TERM ACCOMMODATION/AIRBNB PROPERTIES IN THE DANDENONG RANGES SINCE 2015

Don't wear yourself out - let us give you a break


Have you purchased or created a short stay accommodation/AirBnB property and don't know where to start?

Is your BnB going well, but you're tired and in need of a holiday?

Do you want to refresh your space and need some help?

Covid-19 has certainly changed the way people get away, with more choosing to holiday at home, giving us more opportunities to host guests than the last couple of years.

We are family owned and operated, living in the Dandenong Ranges, and have enjoyed managing our own and other owners' bed and breakfast and home-stay properties for more than six years on various platforms, maintaining 4.9+ stars with Airbnb, 9.6 on Booking.com and SuperHost status for many years.

We’ve travelled to much of the world and stayed in many hotels, bed and breakfasts and home-stays so we know what guests need and want when they come to stay.

We can consult andrelief-manage onsite/live-in or remotely.

We offer you peace of mind and continuity of income as we manage your accommodation as if you never left it...

Our services - 

  • Manage bookings and booking systems - AirBnB specialist
  • Maintain guest relations 
  • Arrange 3rd party services - e.g. housekeeping, (subject to availability) linen, amenities, limousine/transfers, restaurants, massages etc.
  • Ensure your property is always guest-ready using trusted and reliable housekeeping staff and tradespeople
  • We have great working relationships with suppliers in the Dandenong Ranges, and ready access to professional photographers and drone footage operators
  • We can help housekeepers hone their eye for detail when it comes to bed and breakfast property housekeeping
  • We keep up to date with latest trends in the tourism industry, local news and the new normal 
  • Assist you with styling your property or space and up-selling to your guests

Testimonials - 

Reviews and ratings on Airbnb, Booking.com, Google, and Expedia are testament to our commitment to meet and exceed our guests' and clients' expectations

From Heather via email, August 2023

I just wanted to thank Karen at Your BnB Angels for helping me set up my property online. Her communication is amazing, she is so diligent  at responding to my questions and set up our profile for Air BnB efficiently. I could not recommend her more highly.

Kind regards, Heather

From the Director of Valley Ranges Getaways 2020:

Karen has been working with us at Valley & Ranges Getaways in our accommodation booking office for the past 12 months.

She has been totally reliable, enquiring, guest service focussed and delightful to everyone she met during this time.  Karen’s particular strengths have been about customer service, she uses her knowledge to try to find the best possible solution to whatever the guests are looking for.  Karen is skilful on the internet, our booking services and her background in the corporate world made her a wonderful asset for us.  We have decided to sell our accommodation business group, so she will not be working with us at Valley & Ranges Getaways.

Having said that, I will absolutely be using Your BNB Angels' services for running my cottages in the future.

Our thanks and very best wishes to Angel Karen,      Peta Rolls


Here's what the new owners of Cambridge Cottages had to say after we managed their business for over three months 2019:

I would like to say a very big thank you to 'Your BnB Angels' you have been an unending support to us. Karen has organised the business whilst teaching us the knowledge and skills needed to take over this business, she is efficient and flexible doing what is needed at the time whilst communicating and keeping up good relationships with the guests and other businesses in the industry.

Karen is always friendly and helpful which has made working with her a pleasure for both ourselves and our guests. We would wish her all the best for her future business.

Kind Regards

Karen and Tamara

And from Sam via FaceBook:

 Sam Alter recommends Your BnB Angels: "We used Your BnB Angels to manage our busy AirBnB rental while we travelled overseas. Your BnB Angels took care of all aspects of managing our property, including cleaning, preparing, restocking, guest interaction and booking management. Our rental was looked after with the same care and pride that we as owners aim for which gave us complete peace of mind while we were travelling in different time zones. We would definitely recommend Your BnB Angels if you are looking for someone to manage your rental with passion and high standards."

Our staff

 

Karen, owner/operator

Karen has successfully run her own bed and breakfast accommodations on various platforms, with Airbnb 4.8 stars, Booking.com 9.6 and TripAdvisor 5star ratings since 2015, and has managed more than 30 boutique accommodation properties since 2019

Tony, concierge

Tony has worked in sales for many years and has a super helpful customer focus that can work the most tricky problems out. His can-do attitude is an invaluable asset in helping guests enjoy their stay to the full. He has backed YBA since its inception in 2018.

Caitlin,concierge

Caitlin is a dedicated firefighter, personal trainer and meticulous part-time concierge with YBA. She has several years cleaning new commercial builds for the Grollo company and has worked with YBA since December 2018

Our history

I had wanted to try running a bed and breakfast for many years after experiencing staying in many both at home and overseas. My mantra became

"Why die wondering?"

In 2014, I knew it was time to make a career change after a family tragedy forced me to reassess my life goals. I said goodbye to my Executive Assistant role with a respected global company and we bought a property we could shape into some guest spaces.

We had a 1960s bungalow in Olinda which we remodelled and redecorated, and it just took off on the AirBnB platform - we reached 5 star ratings as a Super Host within 9 months and maintained that status until we sold. After a couple of years owning and managing Cambridge Cottages also in Olinda, also as Super Hosts,we offered to assist some new owners to get themselves up to speed. They're still going very strong. 

I have found that hosting guests and managing bed and breakfast properties is my thing. 


Give us a call

Contact us now to see how we can help you get set up, or totake that well-earned break - from one week to several months, remote or onsite.



© Copyright 2023  Your BnB Angels

Member of Dandenong Ranges Tourism Network, Partner of Yarra Ranges Tourism, Member of the Villages of Mount Dandenong